Prestashop Call Me + Help Desk is a useful 2-in-1 solution that helps conduct smooth and convenient customer-admin (support team, developer, merchant) communication. Help Desk tab appears in the user account. Customers can submit tickets easily there as well as view history and follow the communication progress. Call Me feature allows user fill in the required fields and send it to admin in one click.
- Quick ticket response
- Easy ticket managing system
- Displaying communication thread
- Showing ticket information (ID, department, last message, order ID and status)
- Front-end and back-office Prestashop integration
- Call Me feature: sending issues in one click
Let’s take a closer look! (more…)