Magento Support

Magento support

 

Why do you need Magento support? Or is it just simply a waste of money? Get your business message to hundreds or thousands of active online customers. When you are running a profitable ecommerce website, a bug-free performance is a core value alongside with a design and marketing strategy. You are investing a lot of time and effort into your online store promotion and running marketing research to attract loyal customers which is a part of your strategy. But everything will be in vain if your customers get stuck to add products in the shopping cart which does not work or they are not able to pay because of a non-responsive payment system. And it is not just one issue that may happen with your online store. You can get tons of negative reviews which can ruin your customer’s loyalty and reputation just in one day. But this is not the end of your business because you can get professional support as a mother looks after their child. Online shopping has already become a rather complicated issue to run on your own. Rely on experienced Magento developers to constantly monitor your webstore. All you need is to raise your business and be sure there will be somebody to keep an eye on your webstore.

A Dedicated Project Manager

 

What is your ultimate goal? Do you want to manage your business and make it work properly or are you ready to go into technical issues when something bad happens? The answer seems to be obvious to any business owner. Everybody wants to have a shoulder to cry on and someone who will handle all the technical details of your online store.

Let our dedicated support manager become a family member of your team. It is a person who keeps an eye on any technical issues which may happen. We are ready to deal with the maintenance of your online store, review it for possible downtime issues when your site is not accessible for customers, monitor site performance to identify possible problems and send alerts to provide solutions to fix them. Your dedicated manager will do everything to oversee and prevent any problem. Their main task is to deal with outside Magento developers, people who do integrations and extensions providers and create a bug free environment for your online store. No more headaches because of technical issues you do not know how to fix.

A Dedicated Support Team

 

Are you ready to bring your message to the world and make it reach millions of consumers? For large scale international and nationwide companies technical issues become a matter of reputation as competition is fierce nowadays. Every tiny problem detected by customers and other visitors will cost you millions in losses which is crucial for your future business development. Do not ruin your positive image in one day.

Just think about how a dedicated support team could save your life. When you are involved in a high volume business, it will be not enough to have the only one support expert to manage and care about your company. Rely on a dedicated support team who are top class professionals in all technical issues of your online store. Let a dedicated support team become a part of your business. With years of experience they know how to prevent issues which is our primary goal. We follow the latest updates and work in close cooperation with other team members. Our main task is not to give solutions to problems but to make sure problems do not happen. We know how to do that!

Rapid Security Patch Implementation and Updates

 

Magento was born with ecommerce in mind. It provides people the highest level of online shopping. With respect to its clients, Magento keeps in constant motion to make this platform better. With every patch and update, you find a way to change and improve your online store, enrich its functionality and create a safe and unforgettable shopping environment for every webstore visitor.

Be sure you have no technical issues with credit card information that can be attacked and abused by hackers, Ransomware and Malware that can get installed to your shop and webstore servers that can be compromised. And these issues are of vital importance to all shapes and sizes of business. We work to prevent this from happening.

Our main goal is to protect your online store. Being a certified Magento partner, we are the first to know about the latest security patches and inform our clients about releases within 24 hours. With respect and special care to our clients’ vulnerability to security and technical issues, we are here to do our best to provide them with swift updates and latest patches within 72 hours. Get access to the recent Magento security patches and updates. Be sure everything will be installed to keep your online store working and attracting new customers.

A Day Scan for Vulnerabilities

 

Get access to a fully impartial technical scan for vulnerabilities just in a day. Ready to get an ad-hoc report? Why are online stores looking for such services? Webstore health monitoring is a day-by-day task of every business owner. Are you sure you have enough knowledge and experience to assess your webstore from any angle? Get a fast response to all technical insights of your online store after searching for possible technical issues.

Rely on certified Magento developers armed with 15 years of successful Magento development experience. We are here to scan and test any tiny feature and possible weaknesses of your online shop and to make your clients shopping experience as pleasant as possible. We review and estimate your site in comparison with competitors to detect and eliminate drawbacks. You receive a report containing all possible technical issues with your ecommerce website and ready-to-use plan of actions for implementation. You come up with performance issues in mind, we test and provide effective solutions.

Daily monitoring performed by a support manager

 

Find out what is going on with your webstore at this very moment. Running an online store means multitasking: supplier monitoring, information update, warehouse management, loyalty programs and other marketing activities. And this is just your daily routine which you have to do every day. You can just drown in such a flow of data and make a mistake which you cannot even notice. Small mistakes can lead to huge problems.  

If you cannot monitor your website 24/7, rely on professionals. Get access to the robust support of your online store that never ceases. With professional developers and dedicated project managers, you will be always aware about your webstore status. We keep an eye on your website performance while you are busy establishing relationships with your clients. Do not allow annoying technical problems to limit your business development. Stimulate the growth of your Brand and we will take over your webstore. Leave all your fears behind and let us do daily monitoring and support to improve your business.

First Priority Response

 

Bad things may happen: problems with hosting providers, technical issues, hacker attacks or simply your online store can crash. The only way to fix these issues is to rely on qualified professional support. But how long will it take to respond to your report? When everything should be done here and now, do you have time to wait? Plenty of Magento extensions, custom integrations with payment and shipping systems or any other synchronized processes in your admin panel can cause technical issues which require special attention. A first priority response is what your webstore deserves.

Get a response to all problems by experienced Magento developers who are ready to help. We are happy to meet you to provide a first priority response by a phone call, email or any other source of communication convenient for you to get an answer to all possible questions, to get problems fixed within several minutes and to make your online store run again. That is exactly what we do when working with our clients. We treat our clients as our family. There is no difference for us, what issue you have, whether it is small or big, important or minor, you can be sure that we will consider your every problem as an urgent one. Our main goal is to fix any flaw your webstore has and make everything possible to prevent it from happening again.

Сode Audit

 

Does it make any difference for you what platform is used for your webstore? The only thing that matters for business development is that the core of your website should keep working smoothly without any bugs or other technical issues. But sometimes problems may appear as your online store is a “magic” created by different Magento developers, extensions and integrations. Not every issue of your online shop performance is plain to see. Some of them need to be explored further to find out the real reason. Being a successful webstore owner does not turn you into a professional developer that has enough experience to understand the ins and outs of your webstore.

Turn to professional developers who can do it for you. Knowing Magento in its tiny details and ready to put together everything on the online store as parts of a puzzle, we will carefully audit your webstore code to find out any possible issues that may appear. Entrust your ecommerce website to experienced developers and be sure that you know everything about it. The more details you have, the more challenges for us which we are ready to solve. Based on your business goals we will check your code for technical issues, including Magento extensions, third-party integrations, custom inbuilt tools and their compatibility. You will get a detailed report containing your current status, comparison with your competitors and industry leaders and hands-on recommendations to implement to make your webstore really invincible.

Our process

 

With respect to security issues

We are ready to sign an NDA agreement to protect confidentiality and loss of company secrets. You can trust us. We do not share your secrets.

 

Let’s get down to work

As a start of future cooperation we ask our clients to give us access to their store to make it easy for us to start work from our side. You share login information – we provide you with the highest level of services.

 

No job done without backup

Taking care about our clients, we understand that caution is the parent of safety. Be sure there will be no data loss. We will backup all your products, content, images, price rules, order history, navigation layout so you could restore them anytime.

 

It is time for webstore audit

We will go deep into the essence and every single detail of your online store. From code to theme and layout, we will audit your webstore from every angle to find all possible room for improvement.

 

You have issues, we have solutions

We will identify the most critical problems which affect your website performance and provide step-by-step instruction to solve them. We respect our clients and their business.

 

Let’s join the game

No one knows your ecommerce business better than you. Once you have received a full health report, you can identify starting points to change your online store for the better. We are here to join the game and meet all challenges.

 

Ready for work

You have a concept in mind for your online store development, we are professionals in Magento web development since Magento has made its first steps. You trust us to change your webstore  for the better.

Why us

 

Up to 100% client satisfaction

We love Magento development and know how to do it. Find our positive reviews and happy client testimonial on our site, Clutch, Upwork and others.

 

Meet Magento Certified Developers

With a thirst for knowledge and further development. We are always willing to learn, improve our skills and discover the unknown. We test and prove our knowledge. We have 23 Magento developers in our team. And this is just a beginning.  

 

With love and respect to our clients

Our client is the core part of our family. In case any issues happen you can contact us directly to overcome all challenges.

 

Personalized support

Meet the team who treat you with care. We are working to establish personalized support and build long-lasting relationships with our clients. We are not just partners, we are family and we are always here to help.

 

No strings attached

With respect to our client needs we understand that you can cancel any time. Let us stay friends to meet again in the future.

 

No project management fees

We work to improve your webstore and lead your company to success, not for the sake of your money. You pay only for your online store development and support without additional project managers fees.

 

Pay only for the time you use

We offer client-oriented approach to support management. You pay only for services which you get. No hidden payments. We build our working relationships based on trust and mutual respect.

 

We are always online  

24/7 support is the road to success. No matter where you are and what time it is now, we are always here to help you.

 

 

We accept the following
payment methods:

Bank wire

Please check the example
of invoice we’re sending to our clients.

Credit cards

MasterCards, Visa, American Express,
Diners Club, etc.

PayPal

Is the faster and safer way to make
an online payment.

Ideas? Questions? Get your free quote!