How to Edit Email Templates in Prestashop 1.7

Jan 18, 2017

24389 Vladislav Yunusov

How to Edit Email Templates in Prestashop 1.7

There are default email templates that are predefined in Prestashop. These emails are sent to a customer after (s)he creates an account on the website, subscribes to a newsletter, makes a purchase, in case of payment receiving, confirmation that the order has been shipped and some other cases. And if you want these emails to be unique and bring more information to a customer, then you simply need to modify them. Further, I’m going to show you how to change email templates in Prestashop 1.7.

The first way you can do that is to use admin panel. Just log in and navigate in Improve section to:

International => Translations

How to Edit Email Templates in Prestashop 1.7

Here you will see the Modify Translations block. To edit email templates please select the following positions in drop-down menus:

  • Type of translation: Email Translations;
  • Select the type of email content: Body (in case you want to edit Email Subject just choose Subject);
  • Select your theme: Core (no theme selected);
  • Select your language: Choose the required language (in our case it’s English).

And then click Modify button.

How to Edit Email Templates in Prestashop 1.7

So here you will face the email templates. Let’s find out how to edit Registration email for example. Click on Core Emails and select the “account” template.


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How to Edit Email Templates in Prestashop 1.7

Now you are able to edit the current template, and if you click on Edit HTML version, the WYSIWYG will appear and you can apply any changes. Also you can View or Edit TXT version of the template by the clicking on the corresponding tab.

How to Edit Email Templates in Prestashop 1.7

How to Edit Email Templates in Prestashop 1.7

And don’t forget to save all changes and test the email to be sure that everything has been performed properly.


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The same way you can easily edit any others email templates in this list.

The second way of how you can edit email templates is directly edit templates files. It’s possible to perform using FTP manager. Just navigate to Mails directory and choose the folder with the necessary language. Then you will see all the files with email templates.

How to Edit Email Templates in Prestashop 1.7

Want to send a bunch of letters at once from PrestaShop admin panel? Check out our specialized Mail Send module.


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  1. The ‘order confirmed’ e-mail sends the complete text of the Terms of Conditions attached to it, as the ‘welcome e-mail’ sends the privacy policy.

    I don’t want this. Placing a link instead of the complete text would be nicer but I can’t find it in the E-mail template. Do you know how and where to change this?

  2. Hi Mon, just follow the steps described in the article and you will find the solution:

    “Select the type of email content: Body (in case you want to edit Email Subject just choose Subject);”

  3. Hi everybody,
    I have prestashop 1.7.3 and i will need to change the subject of all mailsalerts. How knows some people how can i do it?
    Thank so much

  4. Dear Mark,

    all our articles offer fully working solutions. If you experience some issues or wish to extend provided code, our specialists can implement it on your installation for an additional charge. Drop us an email at
    We’ll be happy to assist!

  5. Trying to change e-mails on PC using Notepad++, via FileZila.
    Copied emails in .html from server to my PC, I have made all what I needed All files has been saved and send them back via FileZila to the server.
    Checking in the BO (my PS 1.7.3 version ) for updates – NOTHING!
    Send all html again to my PC and what I see?! All changes are disappeared! All templates without any changes!

  6. Hi,
    When i change the html version, the text version don’t change ??? Do you now why?
    When i send email I receive on email the old version.

  7. Hi
    I just trying to set up emails confirming subscription and voucher email for new subscribers but when I’ll open template(in Modify translation) message pop up no subject found … in data base what shoul I do now? As no emails confirmation subscription going out.
    The rest of emails like account, order etc are ok. I’m using PS 1706

  8. Hi All,

    How to amend the subject of the email? I have [ ] next to my shop name and I want to wake them out. Is this possible.

    This in only on the subjects of all emails.


  9. Hi Alex, it’s hard to say why it goes this way without any investigation. Please check the access permissions to files.

  10. Hello, I have the same problem like Samuel, translated email template cleared cache but not work, I receive on email the old template translations, please help!

  11. one more info, I have set only 1 language in my store, there should not be any mistakes between selecting right language folders / translations. I do not know, why it is not synchronized correctly :-/

  12. I am sure that I have selected right theme, but I think there is some bug in PS 1.7, because I found out, that my website is loading translation from wrong folder on FTP, but translations in my administrations are from another folder. So I can only translate it manually on FTP.

    Have you meet with problem like this?

    What file is processing these links between administration and real view on webpage? Maybe there is some problem.

  13. Hi Samuel, please make sure that you selected the right theme in the list (theme that you use)

  14. Hello,

    I tried to edit email template and do everything you wrote, but no changes have appeared in test emails. Where can be a problem? I tried to clear cache, but still no changes. Is there some cache files that I should remove from FTP? Thanks

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