Emails are one of the ways the webstore is communicating with its clients. They are used through all the stages: signing in, forgetting the password, leaving unpurchased items, getting notified about the order, and others. To keep emails working for the prosperity of the business, we advise keeping them branded. Start by preparing proper content and eye-catching templates as plain default designs won’t impress the customers.
Below are the instructions on how to edit email templates in PrestaShop 8.
Table of Contents
The first step to take is using the admin panel. You need to login and proceed to Improve section to:
International => Translations
Here you’ll see the Modify Translations block. Select the following positions in drop-down menu to edit email templates:
- Select the type of translation: Email Translations
- Select the type of email content: Body (in case you want to edit Email Subject just choose Subject)
- Select your theme: Core (no theme selected)
- Select your language: Choose the required language (in our case it’s English).
And then click the Modify button.
That’s where you’ll encounter email templates. Let’s take a Registration email as an example and look at how you can edit it. Click on Core Emails and select the account template.
The View HTML version tab shows how the email recipient will see the message.
You can make changes in the email template on the Edit HTML version tab. Here you can change the structure and the content using the WYSIWYG editor. Be careful when you change the template using the editor, as you may accidentally delete the necessary layout. If you are familiar with HTML, we recommend disabling the WYSIWYG editor and working with the template code directly. If needed, do this by clicking on the Source code icon – “<>”.
You can also edit only the content of the email with no risk to change the email template layout. In this case go to the View/Edit TXT version tab.
Don’t forget to save all the changes and test the email to ensure that everything has been performed properly.
That’s a universal scheme that can be used to edit any type of email template you need. But in order to change those emails dedicated to orders, you should also open the following part: publick_html/mail/_partials.
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You can also follow another strategy and edit email templates directly. If you decide to do so, use the FTP manager. Proceed to the Mails directory and choose the folder with the necessary language. Then, you’ll see all the files with email templates.
Put your attention to the fact that this folder appears only if your setting looks like following:
Similar to the first option, here you can edit either a file with layout and content (for example, account.html) or a file with only the content of the email (resp. account.txt).
As for the example, take a look at the custom PrestaShop emails for Artipope, created by our company. It’s customized to adapt to day or night mode and illustrate the brand’s aesthetics. Emails are sent to notify about the account creation, items left in the cart, and order status. Or as a part of a brand newsletter.
We put so much attention to the creation of custom email templates because they are literally the brand’s face. All the communication on behalf of the webstore is made via emails. Not only the visual part is important, but also the content. If there’s a mistake in variables, it will heavily damage the store’s reputation in customer’s opinion.
Don’t underestimate the instrument itself. And feel free to use our instruction about how to adjust email templates in PrestaShop 8.