We receive dozens of messages every day. We consider them all and respond as fast as possible. Of course, we understand potential clients and customers who want to get answers to their question immediately. Believe me; we have the same desire – to answer you quickly and to help to deal with emergency cases.
Just imagine a situation: we got the message from you at night (it may be day time in your country). While we revise your request and prepare the respond you continue sending more and more messages. You become nervous thinking that your emails are lost (though it is not true) and we are worried that you may be disappointed with us. Moreover, there is no information in your message that we need, so apparently problem solving is delayed. How can you speed up the process of solving your problem troubleshooting? Let’s review several situations. (more…)