Home > Blog > Magento Tips: How To Set Up Order Status Tracking For Non-Logged-In Users In Magento

Magento Tips: How To Set Up Order Status Tracking For Non-Logged-In Users In Magento

Feb 28, 2013

Default Magento settings allow users to track their order status only directly from their user account. But sometimes it is required to allow users to get updated information about the location and status of the order without the necessity to log into the account, just by entering the order reference number and email address on a website.

To implement this, it is possible to extend the standard helper Mage_Shipping_Helper_Data and add the verification of the following conditions:

class Belvg_Ordertracking_Helper_Tracking extends Mage_Shipping_Helper_Data
{
   public function getTrackingServices($email, $orderID)
   {
       $_order = Mage::getModel('sales/order')->loadByIncrementId($orderID);
       ;

       if (!$_order) {
           return array();
       }

       if (Mage::helper('ordertracking')->showEmail()) {
           if ($_order->getCustomerEmail() != $email) {
               return array();
           }
       } else {
           if ($_order->getCustomerEmail() != Mage::helper('ordertracking')->getCustomerEmail()) {
               return array();
           }
       }

       if ($_order->getStatus() != 'complete') {
           return array();
       }

       $return = array();

       if ($_order->hasShipments()) {
           foreach ($_order->getTracksCollection() as $_shipping) {
               if ($_shipping['carrier_code'] == 'custom' || $_shipping['carrier_code'] == '') {
                   return array();
               }

               $_item = new Varien_Object();

               $_item->setCode($_shipping->getCarrierCode());
               $_item->setTitle($_shipping->getTitle());
               $_item->setTrackNumber($_shipping->getTrackNumber());
               $_item->setUrl($this->getTrackingPopupUrlBySalesModel($_shipping));

               $return[] = $_item;
           }
       }

       return $return;
   }
}

class Belvg_Ordertracking_Helper_Tracking extends Mage_Shipping_Helper_Data

{

public function getTrackingServices($email, $orderID)

{

$_order = Mage::getModel('sales/order')->loadByIncrementId($orderID);

;

if (!$_order) {

return array();

}

if (Mage::helper('ordertracking')->showEmail()) {

if ($_order->getCustomerEmail() != $email) {

return array();

}

} else {

if ($_order->getCustomerEmail() != Mage::helper('ordertracking')->getCustomerEmail()) {

return array();

}

if ($_order->getStatus() != 'complete') {

return array();

}

$return = array();

if ($_order->hasShipments()) {

foreach ($_order->getTracksCollection() as $_shipping) {

if ($_shipping['carrier_code'] == 'custom' || $_shipping['carrier_code'] == '') {

return array();

}

$_item = new Varien_Object();

$_item->setCode($_shipping->getCarrierCode());

$_item->setTitle($_shipping->getTitle());

$_item->setTrackNumber($_shipping->getTrackNumber());

$_item->setUrl($this->getTrackingPopupUrlBySalesModel($_shipping));

$return[] = $_item;

}

return $return;

}

In addition create a separate page with this functionality.

Download Order Tracking from GitHub

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Tags:

Tips&Tricks

20 Comments

Abel says:

April 19, 2017 at 18:42

I given a correct order number and email id but showing this message only

Tracking Number(s) Not Found!
Tracking number not found.
Daniel says:

February 13, 2016 at 22:28

Great Job! Thank you very much. Worked smoothly.
Akhilesh Kushwah says:

October 10, 2015 at 12:29

Hi,

I given a correct order number and email id but showing this message only

Tracking Number(s) Not Found!
Tracking number not found.

how to fix this one .. please share to me
Danny says:

June 8, 2015 at 15:26

hi

i given a correct order number and email ,but showing the error message how to fix that issues please share me ….@Aleksander Tretjak
danny says:

June 8, 2015 at 13:12

Hi,

I given a correct order number and email id but showing this message only

Tracking Number(s) Not Found!
Tracking number not found.

how to fix this one .. please share to me
Aleksander Tretjak says:

March 30, 2015 at 11:24

Dushyant Joshi,

Go to System -> Configuration and find BelVG there.
Dushyant Joshi says:

March 24, 2015 at 15:09

Can not find the configuration at admin
Aleksander Tretjak says:

February 16, 2015 at 11:01

Vineet,

You need to log out and log in again into the admin panel after the installation.
Vineet says:

February 16, 2015 at 08:26

Hi,
I tried to install this module but its not getting activated. When i try to enable this module, its giving me an error of 404.
Aleksander Tretjak says:

January 5, 2015 at 11:33

Jason,

You also need to enable the module in Configuration in Magento admin panel.
Jason says:

December 23, 2014 at 19:35

I uploaded the files from Github to the app folder on my Magento CE v1.9.1.0 site. My question is what is the url to the page that would have the order tracking? I tried going to
mydomain.com/ordertracking/tracking/index/ however that brings me to a 404 ?
I am using a theme (not sure if that matters). But I copied the files that where in the app/design/frontend/base/default into my app/design/frontend/My_Theme/default/ directory.
Not sure if that makes a difference.

Any suggestions?
thanks!!
Aleksander Tretjak says:

December 11, 2014 at 18:09

Dann,

your domain/ordertracking/tracking/index/
Aleksander Tretjak says:

December 11, 2014 at 18:08

JD,

Maybe you need to clean the cache via FTP access. You can also rename the cache folder into cache_old. It is also possible that the code compilation is turned on in this case you need to access via ssh to upgrade compiled files to the shell folder in the root of the site.
Dann says:

December 11, 2014 at 03:02

Hi I’m new to magento coding, how would I call this into a page?
JD says:

December 11, 2014 at 02:40

Hi please help me! I tried installing this, then I couldn’t access the admin configuration, I removed the files now I can’t access the admin panel, I get following error:

Warning: include(Belvg/All/Model/Observer.php) [function.include]: failed to open stream: No such file or directory in /home/domain/public_html/lib/Varien/Autoload.php on line 93
Trace:
#0 /home/domain/public_html/lib/Varien/Autoload.php(93): mageCoreErrorHandler(2, ‘include(Belvg/A…’, ‘/home/domain/p…’, 93, Array)
#1 /home/domain/public_html/lib/Varien/Autoload.php(93): Varien_Autoload::autoload()
#2 [internal function]: Varien_Autoload->autoload(‘Belvg_All_Model…’)
#3 [internal function]: spl_autoload_call(‘Belvg_All_Model…’)
#4 /home/domain/public_html/app/code/core/Mage/Core/Model/Config.php(1084): class_exists(‘Belvg_All_Model…’)
#5 /home/domain/public_html/app/Mage.php(319): Mage_Core_Model_Config->getModelInstance(‘belvgall/observ…’, Array)
#6 /home/domain/public_html/app/Mage.php(333): Mage::getModel(‘belvgall/observ…’, Array)
#7 /home/domain/public_html/app/code/core/Mage/Core/Model/App.php(1238): Mage::getSingleton(‘belvgall/observ…’)
#8 /home/domain/public_html/app/Mage.php(303): Mage_Core_Model_App->dispatchEvent(‘controller_acti…’, Array)
#9 /home/domain/public_html/app/code/core/Mage/Core/Controller/Varien/Action.php(454): Mage::dispatchEvent(‘controller_acti…’, Array)
#10 /home/domain/public_html/app/code/core/Mage/Adminhtml/Controller/Action.php(130): Mage_Core_Controller_Varien_Action->preDispatch()
#11 /home/domain/public_html/app/code/core/Mage/Core/Controller/Varien/Action.php(365): Mage_Adminhtml_Controller_Action->preDispatch()
#12 /home/domain/public_html/app/code/core/Mage/Core/Controller/Varien/Router/Standard.php(248): Mage_Core_Controller_Varien_Action->dispatch(‘index’)
#13 /home/domain/public_html/app/code/core/Mage/Core/Controller/Varien/Front.php(158): Mage_Core_Controller_Varien_Router_Standard->match(Object(Mage_Core_Controller_Request_Http))
#14 /home/domain/public_html/app/Mage.php(459): Mage_Core_Controller_Varien_Front->dispatch()
#15 /home/domain/public_html/index.php(76): Mage::run(‘domain’, ‘website’)
#16 {main}

Please help me!!
Aleksander Tretjak says:

December 8, 2014 at 16:32

johnson,

I have updated the archive, please download it one more time the error should be solved.
johnson says:

December 6, 2014 at 08:39

i got this
There has been an error processing your request
Module “Belvg_Ordertracking” requires module “Belvg_All”.

Trace:
#0 E:\xampp\htdocs\indisgn\Package\Quickstart\app\code\core\Mage\Core\Model\Config.php(849): Mage::throwException(‘Module “Belvg_O…’)
#1 E:\xampp\htdocs\indisgn\Package\Quickstart\app\code\core\Mage\Core\Model\Config.php(812): Mage_Core_Model_Config->_sortModuleDepends(Array)
#2 E:\xampp\htdocs\indisgn\Package\Quickstart\app\code\core\Mage\Core\Model\Config.php(315): Mage_Core_Model_Config->_loadDeclaredModules()
#3 E:\xampp\htdocs\indisgn\Package\Quickstart\app\code\core\Mage\Core\Model\App.php(414): Mage_Core_Model_Config->loadModules()
#4 E:\xampp\htdocs\indisgn\Package\Quickstart\app\code\core\Mage\Core\Model\App.php(343): Mage_Core_Model_App->_initModules()
#5 E:\xampp\htdocs\indisgn\Package\Quickstart\app\Mage.php(684): Mage_Core_Model_App->run(Array)
#6 E:\xampp\htdocs\indisgn\Package\Quickstart\index.php(87): Mage::run(”, ‘store’)
#7 {main}
Aleksander Tretjak says:

December 5, 2014 at 14:42

Deb,

Please clarify what error did you get?
Deb says:

December 4, 2014 at 18:12

Getting error.
Module is missed.
Please give us complete module.
Charles Edmunds says:

August 14, 2013 at 18:08

Cool… Just saved myself $50 from having to buy a module ;)

Magento Tips: How To Set Up Order Status Tracking For Non-Logged-In Users In Magento

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