Big Day Release: Prestashop Call Me + Help Desk

July 30, 2013 Alex Simonchik Prestashop
Big Day Release: Prestashop Call Me + Help Desk

Prestashop Call Me + Help Desk is a useful 2-in-1 solution that helps conduct smooth and convenient customer-admin (support team, developer, merchant) communication. Help Desk tab appears in the user account. Customers can submit tickets easily there as well as view history and follow the communication progress. Call Me feature allows user fill in the required fields and send it to admin in one click.

Key features:

  • Quick ticket response
  • Easy ticket managing system
  • Displaying communication thread
  • Showing ticket information (ID, department, last message, order ID and status)
  • Front-end and back-office Prestashop integration
  • Call Me feature: sending issues in one click

Let’s take a closer look!

Solve clients’ issues easily and earn their loyalty. Our tools helps create, access and save ticket threads easily so that clients could track reviewing process. Admin works with queries easily in the back-office.

Fields for the Call Me form can be customized so that the admin would receive necessary info only. The user clicks the Call Me icon and submits a ticket or asks the question in one click!

Call Me + Help Desk empowers customers to raise questions about store products and collect answers to their issues at one place.

How to Use?

It’s time to get acquainted with Help Desk features and its benefits. We will visually review extension options and activities related to them.

How to use Help desk from backend

To view ticket thread in your admin panel, navigate to Employees ->Customer Service.

Help Desk module is integrated into Presta back office

All essential information such as customer name, e-mail, ticket status, message text and last message date, is provided in the grid. To view more details, click the View button in the ticket line.

You can view all customer messages and your replies to their issues. You can write your reply.

Send a reply

How to use Help Desk from frontend

Customer sees new Help Desk tab that appears in customer account.

 Help Desk tab

Customer may view ticket thread with all necessary information, including ticket ID, department ticket is sent to, last message, order ID and ticket status (red means open, green means closed).

Ticket thread with all necessary information

Customer can keep track of the entire thread as well as of every ticket message.

Form to post a reply is available for user above all previous ticket messages.

Prestashop integrated ticket form

How to Configure?

Go to Modules -> Modules -> Belvg Call Me & Help Desk -> Configure. In the drop-down menu, select the contact that will receive the messages submitted via the Call Me form.

Select the contact which will receive the Call Me message

Next, select the fields that will be displayed in the Call Me form. Go to Modules -> Belvg Call Me Fields.

Configure Call Me fields

Name the field and select what type of information will be entered.

Enter the field name and select its type

 

Visit the demo page or read the user guide to see how the Call Me + Help Desk module works.



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