Olga Shishuk manages a team of technical support specialists on assisting customers to identify and resolve issues with BelVG modules. She herself and a support team with limited staff of 2 full times work pretty hard to meet customer demands. Olga works directly with customers or their representatives to review current cases, that are sometimes…
Hire the authorBefore you submit your request, please, read the article “The Look at Support Service from the Inside” first. It has the answers and detailed instructions to the most frequently asked questions (FAQ). Please, try to be specific in your request: avoid common phrases and give a detailed description of the problem.
When submitting a ticket, fill in all the fields in the submission form on this page. In the text field provide the following information: Read more
Due to the Victory Day, which is a non-labour day in Belarus, BelVG Support Team will not provide full customer service on May 9-12. Our customers are free to submit tickets these days. The tickets will be proceeded to developers on May 13. From May 13 all BelVG extensions and themes will be fully supported again.
Magento Facebook Connect & Like Free is one of the most popular extensions developed by the BelVG team. It is used on over 12 000 online stores in every part of the web.
Since it has proven to be the most demanded and enjoyed extension, we have decided to make a list of the most frequently asked questions and problems which one can encounter when using the module. Their possible solutions are, of course, also present. Read more
Please consider the BelVG Support Team work schedule for Christmas and New Year holidays. We are ready to help you almost the whole season with the exception of Dec 24-25, 31 and Jan 01 – these are days off. Free extensions, however, will not be supported from Dec 22, 2012, through Jan 03, 2013. From Jan 04, 2013, all BelVG free extensions will be fully supported again. Read more
We receive dozens of emails every day: we consider them all and try to respond as fast as possible. Of course, we understand potential clients and customers who want to get answers immediately. Believe me, we have the same desire – to answer quickly and help to deal with emergency cases.
Imagine a situation: we got the message from you at night (it may be a daytime in your country). While we prepare the respond , you continue sending more and more messages. You become nervous, thinking that your emails are probably lost (though, it is not true), and we are worried that you may be disappointed with us. If there is no information in your message that we need, problem solving is delayed. How can you speed up the process of troubleshooting?
1. Do you have a question about the extension? Every extension has the description, screenshots, user guide and a demo store.
Push the boundaries with the BelVG ecommerce blog full of Magento and PrestaShop innovative and comprehensible guides, PrestaShop and Magento news, online marketing solutions. Find out more about web development and web design trends. Ecommerce is booming and emerging - keeping up with the latest strategies and tools is not easy. That’s why the BelVG team has decided to create this CMS blog where our certified professional Magento & PrestaShop developers, creative designers and experienced marketers can share their knowledge, tips, case studies and ready-to-use ecommerce solutions. The members of our team have been working with the most in-demand ecommerce platforms such as Magento and Prestashop for more than 7 years. We have created over 100 websites, took part in more than 600 project and we want to invest our knowledge and experience in making ecommerce better. Become a regular reader of our web design and web development blog and you will improve your skills. Most of the development articles are specifically helpful for those who prepare for Magento certifications. Let’s explore the challenging but exciting ecommerce world together.