Before you submit your request, please, read the article “The Look at Support Service from the Inside” first. It has the answers and detailed instructions to the most frequently asked questions (FAQ). Please, try to be specific in your request: avoid common phrases and give a detailed description of the problem.
Due to the Victory Day, which is a non-labour day in Belarus, BelVG Support Team will not provide full customer service on May 9-12. Our customers are free to submit tickets these days. The tickets will be proceeded to developers on May 13. From May 13 all BelVG extensions and themes will be fully supported again.
Magento Facebook Connect & Like Free is one of the most popular extensions developed by the BelVG team. It is used on over 12 000 online stores in every part of the web.
Since it has proven to be the most demanded and enjoyed extension, we have decided to make a list of the most frequently asked questions and problems which one can encounter when using the module. Their possible solutions are, of course, also present. Read more
Please consider the BelVG Support Team work schedule for Christmas and New Year holidays. We are ready to help you almost the whole season with the exception of Dec 24-25, 31 and Jan 01 – these are days off. Free extensions, however, will not be supported from Dec 22, 2012, through Jan 03, 2013. From Jan 04, 2013, all BelVG free extensions will be fully supported again. Read more
We receive dozens of emails every day: we consider them all and try to respond as fast as possible. Of course, we understand potential clients and customers who want to get answers immediately. Believe me, we have the same desire – to answer quickly and help to deal with emergency cases.
Imagine a situation: we got the message from you at night (it may be a daytime in your country). While we prepare the respond , you continue sending more and more messages. You become nervous, thinking that your emails are probably lost (though, it is not true), and we are worried that you may be disappointed with us. If there is no information in your message that we need, problem solving is delayed. How can you speed up the process of troubleshooting?
1. Do you have a question about the extension? Every extension has the description, screenshots, user guide and a demo store.