How To Submit an Issue To BelVG Support Team

Jun 28, 2013137Olga Shishuk

Before you submit your request, please, read the article “The Look at Support Service from the Inside” first. It has the answers and detailed instructions to the most frequently asked questions (FAQ). Please, try to be specific in your request: avoid common phrases and give a detailed description of the problem.

When submitting a ticket, fill in all the fields in the submission form on this page. In the text field provide the following information: Read more

How To Submit an Issue To BelVG Support Team

BelVG Support Team Work Schedule Announcement

May 7, 201364Olga Shishuk

BelVG Support Team Work Schedule Announcement

Due to the Victory Day, which is a non-labour day in Belarus, BelVG Support Team will not provide full customer service on May 9-12. Our customers are free to submit tickets these days. The tickets will be proceeded to developers on May 13. From May 13 all BelVG extensions and themes will be fully supported again.

Magento Facebook Connect And Like Free FAQ

Feb 4, 2013189Olga Shishuk

Magento Facebook Connect & Like Free is one of the most popular extensions developed by the BelVG team. It is used on over 12 000 online stores in every part of the web.

Since it has proven to be the most demanded and enjoyed extension, we have decided to make a list of the most frequently asked questions and problems which one can encounter when using the module. Their possible solutions are, of course, also present. Read more

Magento Facebook Connect And Like Free FAQ

Support Team Holidays Work Schedule

Dec 20, 2012191Olga Shishuk

Support Team Holidays Work Schedule

Please consider the BelVG Support Team work schedule for Christmas and New Year holidays. We are ready to help you almost the whole season with the exception of Dec 24-25, 31 and Jan 01 – these are days off. Free extensions, however, will not be supported from Dec 22, 2012, through Jan 03, 2013. From Jan 04, 2013, all BelVG free extensions will be fully supported again. Read more

The Look at Support Service from the Inside

Apr 5, 201250Olga Shishuk

We receive dozens of emails every day: we consider them all and try to respond as fast as possible. Of course, we understand potential clients and customers who want to get answers immediately. Believe me, we have the same desire – to answer  quickly and help to deal with emergency cases.

Imagine a situation: we got the message from you at night (it may be a daytime in your country). While we prepare the respond , you continue sending more and more messages. You become nervous, thinking that your emails are probably lost (though, it is not true), and we are worried that you may be disappointed with us.  If there is no information in your message that we need, problem solving is delayed. How can you speed up the process of troubleshooting?

1. Do you have a question about the extension?  Every extension has the description, screenshots, user guide and a demo store.

Read more

Welcome to BelVG ecommerce blog

The blog, dedicated to eCommerce world, is aimed at providing users with innovations. E-commerce is rapidly changing, so it requires much effort to keep up. That’s why we’ve created the section that contains recent eCommerce news, professional opinions, expert experiences as well as observations. All the articles are written by professional developers who have dealt with the most in-demand eCommerce platforms such as Magento and Prestashop for more than 7 years. Having validated real-world skills by receiving a Magento certification, all the experts are familiar with Magento and Prestashop tricks and ready to help you maintain an advanced level of knowledge. Besides, it doesn’t matter whether you’re a newbie or an advanced user, as all the topics are explained in a simple manner. So being a regular reader, you will improve your skills and be able to receive a Magento certification. It would be a pleasure for us if you wanted to explore eCommerce world with us.