ZenDesk Magento Integration for Gift Flowers

House of catchy bouquets

Gift Flowers is a lux online store, based in Hong-Kong, China. They provide their customers with the freshest lilies, tulips, roses, orchids, and flower bouquets. It specializes in flower compositions for special occasions, such as birthdays, weddings, anniversaries, corporate events, and many more. Moreover, the Gift Flowers company also owns Gift Hampers and Gift Something ecommerce stores. When you want to amaze your loved ones, Gift Flowers can create an exciting bouquet, a box of sweet treats, and package your gift to make an unforgettable impression.


The Gift Flowers agency had a good website, but they needed the freshest solutions and extended functionality. They trusted their website to the BelVG agency. The website initially was running on Magento 1, so the first major task was to migrate it to Magento 2 as the 1st platform’s version was already outdated. Currently, the website is equipped with multiple advanced integrations, including the Facebook Conversion tracking tool and Facebook Pixel to record the performance of Facebook ads. To extend the Gift Flowers’ store functionality, it was decided to integrate ZenDesk functions with Magento 2. LiveChat widget is used by the webstore admins for real-time communication with customers. To top it off, the MailChimp integration has improved the efficiency of the brand’s email marketing campaigns.


Migration to Magento 2


When our partnership with Gift Flowers started, their online store was running on Magento 1. We had already had a chance to work on the Gift Hampers website before and had a clear view of the project. The client wanted to enrich the website’s functionality and migrate the store to Magento 2. As BelVG is a team of certified developers, migration to Magento 2 is not that complex task for us. So, we replatformed the multi-store solution having all their orders and required functionality saved. While our goal was also to level up the website by boosting its performance, we updated all the installed extensions to ensure their compatibility with the new Magento version.


On top of that, the BelVG team updated the website’s appearance following the ideas of the Gift Flowers team and developed a custom Magento 2 template. Want to migrate to Magento 2? Hire the dedicated BelVG developers who are experienced in migration issues. We know how to empower your business without losing its functionality.


Custom solutions in Magento 2


Want custom features to power up your website? Opting for custom Magento 2 development, you will be sure that your website has every small detail and function you want. When Gift Flowers asked us to create an innovative and powerful website full of custom features, we had a lot of work to do. We started with delivery – the BelVG developers improved the standard delivery system with date and time slots, and delivery matrix. It allows customers to indicate the delivery time for their suburb of Hong Kong. We also wanted to improve customer experience, so we fixed the checkout putting all the steps in the custom order. To win customer loyalty, Gift Flowers uses the LiveChat widget that allows talking to all website visitors and converting them into customers.


Choosing BelVG for your ecommerce project, you expect high-quality custom solutions and dedicated developers – and you get it all. Ecommerce is our passion, and we know how to make websites shine bright.


Magento support & maintenance


Success of any ecommerce business relies on a good working and stable website. To make sure that your online store’s performance is high, hire a developer to maintain and support it. The BelVG agency has already proven to be a reliable ecommerce partner that can fix any issue. Striving to improve Gift Flower’s store, we have developed a system to collect data and create inventory docs to package and deliver products as fast as possible. We also worked hard trying to optimize the Chinese version of the website, and we did it perfectly. And now we provide ongoing support and maintenance service to the company, fixing any bugs and issues faster than they damage the Gift Flowers website.


At BelVG, we have one main goal is to help our customers make their ecommerce dreams come true. And it is a real pleasure to see how they are winning their competitors to reach new market levels. We are working together with the Gift Flowers team as well as taking part in their other projects such as Gift Hampers and Gift Something.

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