


Low conversion rate
Traffic and ad spend don't turn into orders, and it's not obvious why. A website UX audit replaces guessing with a clear view of where shoppers abandon the purchase process.
High cart abandonment
Shoppers add to cart but don't finish. While your analytics may show they leave without explaining why, we identify the specific reason that stops them at the last step.
Low add-to-cart rate
Visitors land on your product pages but don't add any products to their carts. We identify what in the layout, content, or trust signals creates uncertainty for shoppers.Poor mobile conversions
When mobile visitors browse but don't buy at the same rate as desktop users, mobile-specific UX issues are usually the cause.Not sure what to fix first
Multiple pages and flows could contribute to lost sales, and internal opinions don't agree on priorities. A UX audit provides a list of fixes ranked by severity and business impact, along with clear next steps.Redesign or migration
When you plan to migrate your store to another platform or redesign it, a UX design audit highlights what works, what is broken, and what should be preserved or improved during the migration or redesign.
01 Homepage
02 Navigation, search & filters
03 Category pages
04 Product pages
05 Cart
06 Checkout
07 Mobile UX
BelVG UX Audit Process
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01
Request & Scope
We collect your store URL, target pages, business objectives, known problems, and any available analytics to define what the audit will cover.
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02
Site & Traffic Analysis
Our team checks how your traffic splits between mobile and desktop and reviews your site’s page speed, so the audit focuses on where it matters most.
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03
Journey Review
Our designers analyze your homepage, navigation, category pages, product pages, cart, checkout, and mobile flows as shoppers experience them.
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04
Findings & Prioritization
Every issue is documented with evidence and ranked by business impact, effort, and feasibility, so you know what matters most.
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05
Report Delivery
We compile the data into a full UX audit report and walk you through the findings in a PDF along with a short 2-minute explanation video, so you leave with clear priorities.
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06
Implementation Support
If you’d like, BelVG’s ecommerce development team can estimate and implement the recommended fixes.
WHY CHOOSE BELVG AS YOUR UX AUDIT AGENCY

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Our team has audited and built stores on Magento / Adobe Commerce, PrestaShop, Shopify, and Shopware, so findings account for what your platform allows. -
Every audit is reviewed by our own UX specialists and business analysts. You can ask us to walk through any finding on a call. -
In addition to a detailed PDF report, you get a free consultation call to review the findings with our team. -
Each issue in your report comes with a specific, actionable fix, ranked by impact and effort, so your/our team can act on it immediately.
Not ready for a full audit? Request a free review of your homepage, category page, product page, cart, or checkout. You’ll get a short report with practical recommendations within 5 business days.


FAQ for UX design audit services
Here are common questions about our UX Audit Services. If you can't find the answer here, click the Contact Us button, and we will respond with the information you need.
What is an ecommerce UX audit, and what does it include?
An ecommerce UX audit is an expert review of how shoppers move through your store, with a focus on key metrics that show where users drop off and why. It combines a comprehensive evaluation of your pages, analysis of user behavior through heatmaps and customer journeys, usability testing, competitor benchmarking, and platform-specific checks. Together, they pinpoint the usability issues stopping visitors from buying. For each issue, you also get a visual mockup showing exactly how to fix it.
When does an online store need a UX audit?
Common triggers are a flat or declining conversion rate, high cart or checkout abandonment, weak mobile sales compared to desktop, low user satisfaction, or a planned redesign or platform migration. If your team can't agree on what to fix first, that uncertainty is itself a sign that it's time for user experience audit services.
What does a UX audit report include?
Your report shows where the experience doesn't match user expectations, includes annotated screenshots, severity, and business impact for each issue. It ranks recommendations by impact and effort, so you can separate quick fixes from bigger UX improvements that lead to better business outcomes. With a paid audit, you also get mockups showing exactly how each fix should look on your existing design, plus a walkthrough call with our team to go over the findings together.
What's the difference between a free and a paid UX audit?
The free audit highlights the most obvious usability issues at a high level, which is a good starting point if you're not ready to commit. The paid audit goes deeper and checks more page types, both mobile and desktop, heatmap-based attention analysis, broader competitor benchmarking, and mockups of the recommended fixes that can lead to measurable improvements.
How long does an ecommerce UX audit take?
A free audit is typically delivered within 5 business days. A paid UX audit process involves roughly 8-10 hours of dedicated review work. Exact delivery timing depends on the scope agreed with your team.
How much does a professional UX audit cost?
The cost of UI/UX audit services depends on the scope: the number of page types, desktop/mobile coverage, competitor benchmarking, and whether implementation support is included. The price starts at €500. Tell us about your store, business goals, and pain points, and we'll provide a scoped quote.
Can BelVG implement the UX audit recommendations?
Yes. If you choose us as a UX audit company, our ecommerce development team, including a designer, front-end and, where needed, back-end specialists, can implement the fixes directly, working from the same comprehensive report you received. If you'd rather implement in-house, our comprehensive report gives your internal team everything they need to take over with confidence.













