


Low conversion rate
Traffic and ad spend don't turn into orders, and it's not obvious why. A website UX audit replaces guessing with a clear view of where shoppers abandon the purchase process.
High cart abandonment
Shoppers add to cart but don't finish. While your analytics may show they leave without explaining why, we identify the specific reason that stops them at the last step.
Low add-to-cart rate
Visitors land on your product pages but don't add any products to their carts. We identify what in the layout, content, or trust signals creates uncertainty for shoppers.Poor mobile conversions
When mobile visitors browse but don't buy at the same rate as desktop users, mobile-specific UX issues are usually the cause.Not sure what to fix first
Multiple pages and flows could contribute to lost sales, and internal opinions don't agree on priorities. A UX audit provides a list of fixes ranked by severity and business impact, along with clear next steps.Redesign or migration
When you plan to migrate your store to another platform or redesign it, a UX design audit highlights what works, what is broken, and what should be preserved or improved during the migration or redesign.
01 Homepage
02 Navigation, search & filters
03 Category pages
04 Product pages
05 Cart
06 Checkout
07 Mobile UX
BelVG UX Audit Process
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01
Request & Scope
We collect your store URL, target pages, business objectives, known problems, and any available analytics to define what the audit will cover.
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02
Site & Traffic Analysis
Our team checks how your traffic splits between mobile and desktop and reviews your site’s page speed, so the audit focuses on where it matters most.
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03
Journey Review
Our designers analyze your homepage, navigation, category pages, product pages, cart, checkout, and mobile flows as shoppers experience them.
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04
Findings & Prioritization
Every issue is documented with evidence and ranked by business impact, effort, and feasibility, so you know what matters most.
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05
Report Delivery
We compile the data into a full UX audit report and walk you through the findings in a PDF along with a short 2-minute explanation video, so you leave with clear priorities.
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06
Implementation Support
If you’d like, BelVG’s ecommerce development team can estimate and implement the recommended fixes.
WHY CHOOSE BELVG AS YOUR UX AUDIT AGENCY

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Our team has audited and built stores on Magento / Adobe Commerce, PrestaShop, Shopify, and Shopware, so findings account for what your platform allows. -
Every audit is reviewed by our own UX specialists and business analysts. You can ask us to walk through any finding on a call. -
In addition to a detailed PDF report, you get a free consultation call to review the findings with our team. -
Each issue in your report comes with a specific, actionable fix, ranked by impact and effort, so your/our team can act on it immediately.
Not ready for a full audit? Request a free review of your homepage, category page, product page, cart, or checkout. You’ll get a short report with practical recommendations within 5 business days.


FAQ for UX design audit services
Here are common questions about our UX Audit Services. If you can't find the answer here, click the Contact Us button, and we will respond with the information you need.
What is a UI/UX audit?
A UX audit evaluates a product's user experience (UX) and user interface (UI) to find usability issues and areas for improvement. It helps businesses refine their designs using established UX principles to increase user satisfaction and conversion rates. In e-commerce, a UX audit focuses on key aspects like navigation, search functionality, product presentation, and checkout to improve the shopping experience.
How much does a UX audit cost?
The BelVG UX Audit Services are complimentary for the first five types of pages. The second step involves thoroughly evaluating the user journey, competitor analysis, and business objectives, depending on the website's complexity and your company's goals.
What does a UX audit do?
UX Audit shows pain points and bottlenecks that prevent users from completing the target action, such as purchasing, downloading your product, or subscribing. Implementing changes according to the UX audit results in a higher conversion rate, better user satisfaction, and greater customer retention.
How to do a UX audit of a website?
A UX audit analyzes your online store's usability to improve conversions and customer experience. To conduct a UX audit, you must research competitors and analyze the user journey and experience. Then, you go page by page according to the user's journey and identify areas preventing users from purchasing. As a result, you need to get actionable insights on improving your website.
Why is a UX audit important?
UX Audit services and solutions can identify hidden issues. Many usability problems go unnoticed by store owners interacting with their sites daily. Common issues include poor navigation, slow load times, complicated checkout processes, and accessibility barriers. A good UX Audit can bring higher conversion rates, as even a tiny increase (e.g., 3.1% → 3.6%) can generate millions in extra sales for high-revenue stores. It also results in massive ROI: on average, businesses see a $100 return for every $1 invested in UX improvements.
When should I do a UX audit?
You need UX audit services for your eCommerce website every 3-6 months as routine maintenance. You must also check your website after redesigning, big sales, or a new product launch. Also, check the website if you experience a low conversion rate, high cart abandonment, negative user feedback, or unexplained drops in metrics.
How long does a UX audit take?
The UX audit process for ecommerce websites typically takes one week to a month, depending on the website's complexity, the number of pages, the depth of analysis, and the business objectives. BelVG offers a free UX audit within five days. Creating a comprehensive report can take up to a month. You will know the exact timeline after the conversation with our designer and business analyst.
Why Turn to a UX Audit Agency?
Consult professionals for a comprehensive user experience audit. Agencies have in-house teams with extensive experience across various industries. They understand different company types and user behaviors. This allows them to analyze the user interface quickly and effectively, providing a well-structured report with UX audit findings and prioritizing tasks based on your business goals.
How much does a UX audit cost?
It depends on your site and what you want to achieve. Small audits can start around $1,000, while bigger, deeper audits that examine user behavior, competitors, and business goals can cost $6,000–$22,000 or more for enterprise-sized sites. BelVG starts with a free audit for your first five types of pages. It’s a chance to see what’s working, what’s not, and what could make a difference before you commit to anything. Want to see what it would look like for your site? Reach out and we’ll put together a custom quote.













